Using Epicore Biosystems Services in Short
How We Handle Your Personal Information
- With Your Consent. We may share personal information when we have your consent.
- For Legal Reasons. We will share personal information with third parties if we have a good faith belief that access, use, preservation or disclosure of the information is required by Epicore Biosystems to: (i) comply with any applicable law, regulation, legal process or enforceable government request; (ii) enforce Epicore Biosystems’ policies or contracts, including in connection with the investigation of potential violations; (iii) detect, prevent or otherwise address fraud, security or technical issues; (iv) lawfully protect the rights, property or safety of Epicore Biosystems, our customers and users of the Services or the public.
There are always risks associated with providing personal information, whether in person, by phone or via the internet or other technologies, and no system or technology is completely safe or "tamper"/"hacker" proof. We use industry-standard methods and procedures to keep your personal information safe and secure when it is transmitted over your home network and through the Internet to Epicore Biosystems’ servers, including any third-party servers utilized by Epicore Biosystems, where your information is processed.
Where do we process your information?
All information collected by the Services will be processed in and subject to the laws of the United States of America. If you are not located in the United States of America, such laws may not provide the same level of protection for your personal information as those in your home country. By using the Services and providing us your personal information, you consent to the transfer of your personal information to, and processing of your personal information in, the United States of America.
Using User Data for Research and Development
Epicore Biosystems focuses on personalized hydration and metabolic health management solutions. We have in-house experts specializing in material science, microfluidics, bioelectronics, chemistry, physiology, sports training, health and data science, and we carry out studies pertaining to wearable technologies, sports training, heat illness and nutrition on a regular basis. Types of Research Epicore Biosystems continuously studies human physiology and hydration to develop new technologies, products and services but also improve on existing ones. New algorithms are being developed and tested, and customer mass data is used to, for example, find anomalies in the features or to find devices that may not be working properly. These results are not shared outside of the company. They only support the in-house development work. Some of the research is performed in cooperation with third-party research partners. The aim of research collaboration is to produce a scientific publication of the results. In these instances, the research work is conducted according to research study protocols and ethical requirements imposed on the study. In these studies, no customer data is given to the third-party research partners, but instead all data is processed within Epicore Biosystems and by our research team. If any customer personal data is used in the research, customers are asked to review a separate informed consent to use their personal data for the specific research project. Marketing research aims to better understand users of Epicore Biosystems’ devices and services, inform how the devices are being used in the field, and gauge what new features customers may want in future products. Marketing research is performed by analyzing data from users who have given their consent for marketing purposes.
Error Logs and Log Data
To offer the best possible service in the event of a problem, we store error data on our devices (“Error log”). When you synchronize your device with Epicore Biosystems’ service, the Error log is copied onto our server and saved there for a period of two years at maximum. The Error log is only used for error analysis and statistical purposes on the basis of our legitimate interest. It can be used, for example, when you contact our customer service about an error or when you report a bug in your device software. When you visit our websites, we automatically receive and record certain information from your computer (or other device) and your browser. This may include such data as your IP address, the pages you visit on our websites, the date and time of your visit, the URLs from the websites you visit before and after navigating to the our websites, and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity.
- Analytics. To collect information about how you use our website, such as which pages you visit and if you experience any errors. These cookies collect only aggregate information and we use them to improve how our website works, and measure how effective our content is.
- Marketing. To measure how you interact with our marketing communications to determine, among other things, how effective a marketing campaign is. We may use other similar data collection technologies (like web beacons, flash cookies, or pixels) to track how you use our Services and to help us manage content on our Services by informing us what content is effective.
Connected Hydration Worker Safety Cloud and App
Epicore Biosystems’ Connected Hydration Worker Safety Cloud (the “Cloud”) is the associated cloud-based worker safety service that helps workers proactively hydrate and effectively recover during their work shift. The Cloud is connected to a weather reporting service to provide workers with real-time alerts. The Cloud also analyzes sweat loss, water and electrolyte intake, and temperature to provide recommendations and information to keep you physically and cognitively safe. Information is conveyed to you via the mobile app. Before you can start using the Cloud, you must create a user account. You have the option to use your Connected Hydration device in a stand-alone mode with limited functionality (such as receiving real-time hydration recommendations); however, any historical data, trend analysis, proactive hydration recommendations based on weather would not be enabled. We will ask you for your consent to share anonymized data collected from you with your employer or partnering enterprise. By providing your consent, you grant Epicore Biosystems permission to handle your data exclusively for the specified purposes and nothing else. If you do consent, your anonymized data will be aggregated into anonymized group statistics, such as the number of bottles of water workers drink a given week, or the number of dehydration alarms of all workers triggered during a given month, which Epicore Biosystems may share with your employer or partner enterprise. Epicore Biosystems does not share personal information (email, height, weight, biological sex at birth, and age) or identifiable individual sensor data with your employer or enterprise partners.
The Discovery Patch® Sweat Collection System is designed to collect sweat during on-body wear for biomarker research. The Discovery Patch® is intended for use by researchers and healthcare professionals for the collection of sweat in home and professional healthcare settings for biomarker research. Guidance for data privacy is governed by study protocols and informed consent.